Refund & Cancellation Policy

1. How plans are billed

Paid plans are prepaid for one month in Indian rupees. Your plan starts when the payment gateway confirms your payment and lasts for one month. Plans do not renew automatically, so you are never charged without choosing to pay.

FandomFlow is operated by {{LEGAL_ENTITY_NAME}}, {{REGISTERED_ADDRESS}} (“FandomFlow”, “we”, “us”). GSTIN: {{GSTIN}}.

2. Cancellation

• Because plans do not auto-renew, you don’t need to cancel anything: simply don’t renew, and your workspace moves to the Free plan at the end of the paid month.
• You can also switch to the Free plan at any time from Settings → Subscription. Switching to Free takes effect immediately and ends the paid period early.
• You can delete your account at any time; see our Data Deletion page.

3. Refund eligibility

• First purchase: if you are not satisfied, you can request a full refund within 7 days of your first payment for a paid plan.
• Failed activation: if you were charged but your plan was not activated, and we cannot fix it, we refund the payment in full.
• Duplicate or erroneous charges: refunded in full.
• Otherwise, payments for a plan period that has started are non-refundable, including partly used months and switches to the Free plan.

Refunds are not available where an account was suspended for breaching our Terms of Service.

4. How to request a refund

Email {{SUPPORT_EMAIL}} from your account’s email address with your workspace name, the payment date and amount, and the payment reference shown in Settings → Subscription → Payment history. We reply within 2 business days.

5. Refund processing time

Approved refunds are initiated within 3 business days to the original payment method through Razorpay or PayU. Banks and card networks typically take 5–7 business days to credit the amount. UPI refunds are often faster.

6. Purchases from FandomFlow stores

FandomFlow provides software to independent sellers. If you bought something from a store hosted on FandomFlow, the seller is responsible for refunds, returns and cancellations under their own policy — please contact them first. If you cannot reach a seller, email {{SUPPORT_EMAIL}} and we will try to help.

7. Contact

{{LEGAL_ENTITY_NAME}}, {{REGISTERED_ADDRESS}}. Email {{SUPPORT_EMAIL}}, phone {{SUPPORT_PHONE}} (Monday to Saturday, 10:00 to 18:00 IST).