Inbox & CRM

Your Instagram DMs, run like a team.

One shared inbox for every connected account. Assign conversations, leave notes, schedule follow-ups and keep a clean record of every contact and lead.

Start free See pricing

Search conversations

PRpriya.makes2mDo you ship to Pune?Lead
AAaarav.r14mBooked the Saturday slot 🙌Booking
MEmeera.designs1hCan I get the indigo one?Order
KAkabir.fit3hThanks for the guide!Freebie

priya.makes

Came from: comment on “The Linen Tote”

Assigned to Riya

Loved the tote! Do you ship to Pune?

Yes! 3–5 days anywhere in India 🚚 Here’s the link to order.

Seen

Internal note: asked about bulk pricing for a café — follow up.

Reminder · tomorrow 11:00 — “Send café quote”

Reply to priya.makes…

Nothing slips through the cracks.

Assignment

Hand a conversation to the right teammate, mark it read or unread, and track its status.

Internal notes

Leave context for your team that customers never see.

Reminders

Set a reminder on a conversation so you never forget to follow up.

Scheduled messages

Write now, send later — perfect for launches and time zones.

Rich replies

Send text, images, video, audio and files, with an emoji picker built in.

Contacts

Every person who talks to you becomes a contact with a timeline of their activity.

Leads

Answers from DM lead forms land in your CRM with a status you can update.

Automation-aware

See which automation started a conversation, and pause automations for one contact.

FAQ

Good questions.

Do teammates need my Instagram password?

No. You connect Instagram once; teammates sign in to FandomFlow with their own accounts and roles.

Which roles are available?

Owner, Admin and Member. Owners and admins manage billing and settings; members work in the inbox and tools.

Can I manage several brands?

Yes. Paid plans include multiple workspaces, each with its own accounts, inbox and store.

Your next customer is in your comments.

Start free in minutes. Connect Instagram, publish your store and switch on your first automation today.